The
Hyderabad City Police has launched ‘SOCEYE’ (Social Media Observation and Cyber
Intelligence), an artificial intelligence-based application developed to
monitor harmful online content, track cyber troublemakers, analyse social media
trends and support investigations.
The
platform was unveiled as part of the city police’s technology-driven initiative
to strengthen cyber surveillance and preventive policing. Officials said the
application enables automated monitoring of multiple social media platforms,
reducing the need for extensive manual scrutiny and allowing real-time analysis
of online narratives that could disrupt public order.
According
to the police, the system demonstrated significant results during its pilot
phase by identifying 85 hateful and communally sensitive posts related to the
Puranapul X Road incident earlier this year and 126 posts linked to the
Gudimalkapur issue. Officials said timely takedown measures were initiated,
helping maintain peace and identify those responsible for spreading
objectionable content.
SOCEYE
features an integrated dashboard that consolidates inputs from Dial-100 calls,
intelligence alerts, ongoing city events and other operational feeds to provide
officers with real-time situational awareness.
The application also
includes an automated alert mechanism that continuously monitors social media
handles flagged for communal or disruptive content, while also prioritising
issues related to narcotics and women’s safety. Using AI models, the platform
identifies cyber bullying, stalking and child sexual abuse material,
categorising posts into high, medium and low-risk levels based on sensitivity.
Police
said the system can escalate harmful content directly to social media platforms
for action while maintaining records of requests. It also includes sharing
network analysis to identify accounts repeatedly amplifying sensitive content.
Another
feature of the platform is grievance monitoring through official Hyderabad City
Police social media handles. Complaints are categorised automatically, assigned
tracking numbers and monitored until disposal, enabling better accountability
and analysis of recurring issues and locations.
For
large-scale events such as protests, public gatherings and religious
processions, SOCEYE can create event-specific monitoring frameworks based on
keywords and track related online activity in real time to detect potential
threats.
The
application also incorporates analytical tools and a repository of social media
intelligence and open-source intelligence utilities to aid cybercrime
investigations and conventional cases involving digital evidence.
Officials
said SOCEYE’s global search engine can instantly scan public profiles and
aggregate posts related to specific keywords, allowing officers to quickly
assess emerging narratives.
Commissioner of Police V.C. Sajjanar said the platform would significantly
reduce the workload of police personnel while strengthening preventive
policing.
“We have engineered
this AI ecosystem to dismantle networks of anti-social elements who incite
unrest in society, while according the highest priority to the safety of women
and children. As criminals increasingly weaponise social media, we will
neutralise them using superior technology,” he said.